ObamaCare Is Working Fine (As Long As No One Tries to Use It)

 “The site is running faster, it's responding quicker and it can handle larger amounts of traffic,” Sebelius wrote.

But please, she gently suggested, try to avoid rushing to experience the improvements all at once. Even after saying that “the system is now working smoothly for the vast majority of users,” Sebelius also warned that those who prefer to shop online “may want to visit HealthCare gov in off-peak hours when there is less traffic.”

So the online experience is working fine as long as no one* actually uses it?

Some improvements do seem to have been made, but given the near total failure of the initial rollout, that's a pretty low bar. And even still, it seems pretty clear that the new and improved HealthCare.gov still has a few kinks to work out, even on the front-end user experience that was supposed to be significantly improved.

ProPublica’s Charles Ornstein chronicled his own test of the reformed website this morning and found “long delays loading pages, an endless circle of tasks (some already completed) and ultimately an error message.” His test-run ended with an unhelpful, grammatically incorrect apology, “Sorry theres [sic] a problem with our system,” and a recommendation that he log out and try again in 30 minutes. Others, including Reason's Nick Gillespie, are reporting similar glitches in their attempts to use the site.

Maybe these folks are just part of the minority of users still expected to experience trouble. More likely, however, is that the front end of the site still has some significant problems. And remember: That’s the portion of the system that the tech repair team prioritized, and was by now supposed to be working smoothly for the vast majority of users.

With 30 to 40 percent of the site, including critical insurer payment systems, yet to be completed and tested, you can bet these problems will continue. Not only because it clearly takes longer than expected to excise flaws from the system, but because lingering problems with the portion that’s already been built will take time and energy away from constructing and testing the portions of the system that have yet to be put in place. The administration delayed the Spanish language version of site from its initial planned opening, and just last week announced that the federally run small business exchange that was supposed to open last month would be postponed by a year. The team working on Obamacare is already reported to be working around the clock on repairs; even if they don’t burn out from the weeks of long hours, it’s inevitable that building additional functionality and putting it through the paces will fall by the wayside if the existing troubles aren’t fixed.
In an op-ed for USA Today published yesterday evening, Health and Human Services Secretary Kathleen Sebelius touted recent progress the Obamacare tech team has made on repair efforts to the health law’s troubled online insurance portal, HealthCare